Frequently Asked Questions
How do I get a quote?
If you have found an item(s) on the website you'd like a quote on, simply use the 'contact us about this item' form on the item detail page.
You can also contact us by phone, fax or in person for a quote.
How does the pricing work?
All pricing on our website is in Canadian Dollars unless otherwise indicated.
Most pricing is per unit...meaning, the price you see is for one of the items...be aware of minimum quantities.
Item @ $5.00 per unit X 12 (minimum quantity) = $60.00
Setup/Artwork charges may apply to products.
Will there be any variance in colours or sizes?
Only the highest in quality materials are used for our products. However, due to the nature of these materials, slight colour variances may occur between dye lots.
To extend the life of your garment, please observe proper care instructions.
Due to the difference in some manufacturers sizing specifications, sizes may vary in another style.
How do I verify pricing?
Product prices subject to change without notice.
Please verify prices with one of our representatives prior to placing your order.
All prices are subject to applicable taxes unless an appropriate exemption number is provided.
Can I get a sample for sizing?
Sample garments can be ordered for sizing and colour matching.
Restocking charges may apply.
One of our representatives will be happy to furnish all the details.
How do arrange pick-up or delivery of merchandise?
Orders may be picked up during business hours, however, after hours or weekend pick-ups may be scheduled with one of our representatives. We also deliver with our "On Time Guarantee".
Extra charges for shipping & delivery may apply.
How do I return defective merchandise?
Claims for receipt of defective merchandise must be reported within 30 days of invoicing & will be inspected for misuse & handled as per our guarantee policy.
How do I cancel an order?
All orders are considered firm and cannot be cancelled without factory authorization.
What happens if there is a shortage of merchandise?
In the event that an order is completed with less than the specified amount of merchandise, we will credit your account or replace the item(s) as we deem & find appropriate.
How do I get my artwork to Graphix Plus?
As part of the order process there are several artwork options;
if you have previously ordered from us, you can choose artwork from a past order. If you would prefer a "text only" imprint there is a place for you to enter that information.
If you will be using new art, or are a first-time customer there are several ways to get your artwork to us. The artwork can be provided by either e-mail, CD/DVD of portable harddrive/flash drive.
Our staff of graphic artists will ensure that your art is perfect for production, regardless of how you send it!
I can't find what I want on this website!
With access to upwards of a million (you read right, that's 1,000,000) promotional items, we simply can't put everything on our website.
If there's something specific you've got in mind, please call us and we'd be happy to look into it. We can find just about anything!
How does "proofing" work?
All artwork is subject to client approval before any order is processed. We send an art "proof" via email or fax to review and sign when approved.
Client approval is your responsibility...check artwork carefully before signing off for production. This includes double-checking spelling!
What artwork formats do you accept?
TIFF, JPEG, PSD @ min. 300dpi
EPS, Illustrator (AI) or CorelDraw
Can I supply my own apparel to be printed or embroidered?
Yes, however we are not liable for supplied items damaged during the embellishment process.
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Did You Know...
Using a four-colour process and a fully automated press, there is no screen printing job, large or small, that we can't handle!